FAQ

Online Shop & Shipping:

Where do you ship from?

We ship from our warehouse located in Red Deer, Alberta, Canada.

Where do you ship to?

We currently ship all over Canada and the United States.

What are the prices/rates for shipping?

We charge by total weight of your product or final order.

Do I have to pay an extra fee for any shipping or taxes?

Only shipping plus taxes. The shipping costs will be estimated according to the weight of your order. Taxes will depend on your location at the time of purchase and will use rates as stated by your province of residence.

What kind of products can I purchase online?

Any kind of products that we have available in our website catalog: all the way from central vacuum systems, vacuum cleaners, parts, and accessories.

I would like to buy a product but I cannot find it or it’s out of stock in other sites, could I get it from your store?

Yes, if we don’t have it in stock we can order it and have it shipped to you directly when we receive it from our suppliers or manufacturers. Exceptions apply to some products that might have been discontinued or not made anymore by any brand manufacturer.

In that case, we can find a proper replacement from another manufacturer that will fit your needs accordingly.

Can I still buy online if I am within the area?

Absolutely. You can definitely browse our product catalog, buy online and pick it up in-store if you live in the Red Deer or Central Alberta areas. We would love to save you time.

Make sure to choose the option ‘Local Pickup’ in the Checkout cart before you pay your order.

Do you offer any warranty in case something happens to my purchase or it’s not what I wanted?

Yes, we have a refund policy on final orders for your purchase online. Please refer to our Shipping & Refund Policy for more information and instructions.

Service & Repairs

I have a vacuum/equipment that I bought from another retailer, can you repair it for me?

Yes, we can fix and repair most models using the manufacturer’s warranty if still applicable.

I bought a vacuum/equipment from your store, can you repair it for me?

Yes, most certainly. By purchasing a cleaner in our store you receive both the manufacturer’s warranty and our own store product warranty.

What kind of repairs and fixes can you do?

We can fix motors, repair circuit boards, electrical system repairs, unplug hoses, change belts, clean up internal vacuum systems and more.

I need a part to replace for my vacuum, can I buy it in-store?

Yes, if we do not have it in stock when you visit us, we can search our databases and see if it can be ordered. Then we receive it in store, and install it or repair it for you accordingly.

I don’t know what is wrong with my vacuum/equipment, can you guys take a look at it? Is it free or do you charge?

We can take a look at it for sure.

While estimates and checkups are free of charge, we will charge for the repair if the manufacturer or our store warranty does not apply to the product.

Feel free to decide if you want to leave it with us for further repair or keep our knowledgeable diagnostic and come back later.

Installations

What are the rates/prices for an in-site installation?

Prices are subject to the number of outlets you desire to be installed around your house/building. You can contact us in our Installation page for further details and to get a quote or book an appointment.

What locations and areas do you service for installations?

We service and install central units and systems in Red Deer and all around the Central Alberta region.

Do you have specific requirements for installing a system at my home/space?

It is dependable on your space’s structure, built and access to furnace and major air system connections.

How long in advance do I need to let you know for an installation?

A timeline of 1 to 3 days, up to 1 week would be preferable so we can book you and have enough time for your installation to be complete and well-functioning.