Frequently Ask Questions

We Mean Clean

Online Shop & Shipping

We ship from our warehouse located in Red Deer, Alberta, Canada.

Currently, we ship all over Canada and the United States.

We charge by the total weight of your product or final order.

 

Only shipping plus taxes. The shipping costs will be estimated according to the weight of your order. Taxes will depend on your location at the time of purchase and will use rates as stated by your province of residence.

Any kind of products that we have available in our website catalog: all the way from central vacuum systems, vacuum cleaners, parts, and accessories.

Yes, if we don’t have it in stock we can order it and have it shipped to you directly when we receive it from our suppliers or manufacturers. Exceptions apply to some products that might have been discontinued or not made anymore by any brand manufacturer.

In that case, we can find a proper replacement from another manufacturer that will fit your needs accordingly.

Absolutely. You can definitely browse our product catalog, buy online and pick it up in-store if you live in the Red Deer or Central Alberta areas. We would love to save you time.

Make sure to choose the option ‘Local Pickup’ in the Checkout cart before you pay your order.

Yes, we have a refund policy on final orders for your purchase online. Please refer to our Shipping & Refund Policy for more information and instructions.

Service & Repairs

Yes, we can fix and repair most models using the manufacturer’s warranty if still applicable.

Yes, most certainly. By purchasing a cleaner in our store you receive both the manufacturer’s warranty and our own store product warranty.

We can fix motors, repair circuit boards, electrical system repairs, unplug hoses, change belts, clean up internal vacuum systems and more.

Yes, if we do not have it in stock when you visit us, we can search our databases and see if it can be ordered. Then we receive it in store, and install it or repair it for you accordingly.

 

We can take a look at it for sure.

While estimates and checkups are free of charge, we will charge for the repair if the manufacturer or our store warranty does not apply to the product.

Feel free to decide if you want to leave it with us for further repair or keep our knowledgeable diagnostic and come back later.

Installation

Prices are subject to the number of outlets you desire to be installed around your house/building. You can contact us in our Installation page for further details and to get a quote or book an appointment.

We service and install central units and systems in Red Deer and all around the Central Alberta region.

It is dependable on your space’s structure, built and access to furnace and major air system connections.

A timeline of 1 to 3 days, up to 1 week would be preferable so we can book you and have enough time for your installation to be complete and well-functioning.